Refund and Return Policy

Effective Date: Jan 01, 2025

At ohjamaica.com, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, and we’re here to help. Please review our Refund and Return Policy to understand the steps and conditions for refunds and returns.

1. Eligibility for Refunds and Returns

Refunds or returns may be applicable under the following conditions:

• The product was damaged or defective upon delivery.

• The product received was incorrect or did not match the description.

• The product remains unused and in its original packaging.

To qualify for a refund or return, customers must notify us within 7 days of receiving the product.

2. Non-Refundable Items

The following items are non-refundable:

• Perishable goods (e.g., food, plants, or supplements).

• Products that have been opened, used, or tampered with.

• Digital products or downloadable content once accessed.

• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

3. How to Request a Refund or Return

To initiate a refund or return, please follow these steps:

1. Contact Us: Email us at info@ohjamaica.com with the following information:

   • Order number

   • A description of the issue

   • Photos of the product (if applicable)

2. Await Approval: Our team will review your request and respond within 3 business days.

3. Return the Product: If approved, you will receive instructions on how to return the item. The customer is responsible for return shipping costs unless the return is due to an error on our part.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

• Original Payment Method: Refunds will be issued to the original payment method used for the purchase.

• Processing Time: Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider.

5. Exchanges

We offer exchanges for defective or incorrect items. If you need to exchange an item, please contact us at info@ohjamaica.com to arrange the exchange process.

6. Cancellations

Orders can be canceled for a full refund if the cancellation request is made before the order is shipped. Once an order has been shipped, it cannot be canceled, but you may initiate a return following the guidelines above.

7. Exceptions and Limitations

We reserve the right to refuse refunds or returns in cases where:

• The return request is made after the stated 7-day window.

• The item is not returned in its original condition.

• The customer fails to follow the return process outlined in this policy.

8. Contact Us

If you have any questions or need assistance with your refund or return, please contact us:

• Email: info@ohjamaica.com

• Phone: (876) 422-0779 / (876) 493-0811

We’re committed to ensuring a positive experience and will do our best to resolve any issues promptly.

Thank you for shopping with ohjamaica.com. We appreciate your business and trust in our products!